Introduction

At Angel Skin Esthetic, “we”, “us”, and “our”), your privacy is a top priority for us. As a trusted provider of skincare services, we are dedicated to safeguarding the personal information of our clients. If you are using our services, please be aware that we act as the data controller. We invite you to carefully read through our privacy policy, which outlines the methods we use to collect, manage, and protect your personal data.

This Privacy and Cookie Policy (“Policy”) applies to our website, https://angelskinesthetic.com, and any related Angel Skin Esthetic sites or our applications (collectively, “Services”). This policy provides detailed information on how we handle and secure the personal information gathered through our Services.

Contacting us

If you have any questions, comments and requests regarding this Notice you can get in touch with us via our Contact Us page, or via email at info@angelskinesthetic.com

What information do we collect & how do we use it?

This Privacy Notice will apply to you if:

  • you visit and browse our Sites and Apps.
  • You order products from or book appointmentswith our Partners through us (we’ll refer to you as a “Client“).
  • you are self-employed and/or you work for a business on the Angel Skin Esthetic platform (we’ll refer to you and/or the business as a “Partner“).

We will only use the information we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We say what these reasons usually are in each section below, and we explain each one under ‘What do each of these legal reasons mean?’. 

If you visit our services

We use your information to provide you with our Services. If you visit any of our Services, whether you’re just browsing or you have an account, we will automatically collect information from you each time you use our Sites. This includes technical information, information about your visit and (if you opt-in) location data:

Technical information
Technical information may include the phone number, Internet Protocol (IP) address, login information, browser type and version, browser plug-in types and versions, device IDs, social log-in ID/email address, time zone setting, operating system and platform, hardware version, device settings (e.g. language and time zone), file & software names and types (associated with your device and/or the Services), battery & signal strength, information relating to your mobile operator or Internet Service Provider (ISP).

Information about your visit
Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), pages and services you viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), traceable campaign links (e.g. in emails, or via tracking URLs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team and our social media accounts.

Location data
Location data includes country location (based on your full or partial IP address and/or Google Analytics information) which we use to provide location services (if you ask or permit us to), so that we can deliver content, advertising or other services that are dependent on knowing where you are, like checking for fraudulent transactions.
Location data may be collected in combination with device ID, so we can recognise your mobile browser or device when you return to the Service.

Delivery of location services will involve us checking any of the following:
– the coordinates (latitude/longitude) of your location,
– your current country or region, by referencing your current IP address against public sources, and/or
– your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or a similar device identifier.
You can opt-in and out of location sharing by changing your device settings

We use this automatically collected information to

  • understand how individuals use our Site, and how we can improve it;
  • ensure content from our site is presented in the most effective manner for you and for your devices; and
  • provide you with the information, products and services that you request from us or we think you may be interested in.

Reasons:  legitimate interests | consent 

If you contact or engage with us

If you contact or engage with us, we will collect your contact information, and the other communicationsinformation you provide.

Contact information includes basic contact information you provide: 

  • email address, 

and anything else you include, for example:

  • first and last name,
  • phone number(s), 
  • social media handle (for example, if you engage with us on social media).

Communications information includes your correspondence with us, for example if you get in touch with our Customer Service team about an order or booking or to report a problem with our Site. This includes:

  • emails,
  • texts, in-app messaging & other digital messaging,
  • calls,
  • letters,
  • any in-person conversations you have with us.

If you use our services to book an appointment

When you create an account using any of our Services, we may collect your:

  • first and last name;
  • date of birth
  • gender
  • email address;
  • address;
  • mobile phone number(s),
  • your photo, if uploaded (optional).
  • If you choose to use your Google, Facebook, or Apple account to sign into Angel Skin Esthetic, we will get an access token that enables this sign-in process (granting us access to your first and last name, email, user ID and (apart from Apple) your profile photo). 
  • We assign unique user IDs or other account-level IDs to your Fresha account.

As you use your account, we may collect information about your:

  • purchase history, including product orders or appointment bookings, or voucher purchase and use;
  • favourites (e.g. your favourite salon or gym);
  • account settings; 
  • social login information; 
  • securely saved payment methods. 
  • We may also collect information, if you provide it, about your preferences, referrals, or how you found out about our Services, or other user generated content (e.g. profile photo, reviews). 

We use this account and related information to manage your account with us, including to

  • maintain your Fresha account;
  • provide customer support;
  • enable you to contact, order from and make bookings with our Partners;
  • enable you to make and pay for orders and bookings with your account;
  • if a Partner offers home services and you select the option, to enable you to book appointments at the address you provide;
  • provide you with a personalised experience, including recommending features, services, products and Partners we think you may be interested in. 

If we send you offers, updates or other marketing material from us

We may collect contact information (as explained above), like your name and email address. 

We may also collect marketing preferences, which are our records of what information you would or would not like to receive from us, and if you have opted out of any direct marketing.

We use this contact and marketing preference information to

  • send you offers, updates, promotions, newsletter(s), insights and other marketing material.
  • send you with a personalised marketing, including offers, features, services, products and Partners we think you may be interested in. 
  • If you work for a company we are interested in partnering with, we may contact you about our Services and opportunities with Angel Skin Esthetic. 
  • Contact you to ask for feedback, including through surveys and other marketing research.

You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates. 

Reasons:  legitimate interests | consent 

Appointment and Cancellation Policy

Appointment Deposit
  • Deposit Requirement: A deposit of 40% of the total service cost is required to secure each appointment.
  • Payment Application: This deposit will be deducted from your total payment on the day of the appointment.

Cancellation Policy

 Notice Period: Cancellations must be made no later than 48 hours before the scheduled appointment time.

  • Late Cancellation Fee: If a cancellation occurs after the 48-hour window, the deposit will be forfeited as a cancellation fee.
  • No-Show Policy: Failure to call or show up for your appointment will result in the forfeiture of your deposit.
  • Non-Refundable: Deposits for cancelled or missed appointments cannot be applied to future appointments or refunded under any circumstances.

We understand that unforeseen circumstances can arise. Our policy is designed to ensure fairness and manage the scheduling of our valued clients effectively. We appreciate your understanding and cooperation.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Who we share your data with

If you leave a public review, your rating, review date, and first name and last initial will be published on our website. Other users and members of the public may be able to see your reviews. Reviews may be published or syndicated on third party websites. Public reviews will survive the termination or expiry of the Angel Skin Esthetic Terms of service.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How do we protect your information?

All information you provide to us is securely stored. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption. 

All data we capture is stored in secured databases and data storage systems with strict access limitations. All data access requests are logged and monitored in accordance with any threat detection policies. 

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us – even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

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